EVOLV Privacy Policy
Introduction
EVOLV, part of Zero Impact Solutions, respects the privacy of its users and is committed to protecting personal information. This privacy policy outlines our practices regarding the collection, use, and sharing of your information through our web-portal interface, mobile applications, and services.
Information Collection
Personal Information: We collect information you provide directly to us, such as when you create an account, update your profile, or communicate with us. This may include your name, email address, phone number, and other contact information.
Usage Data: We collect information related to your use of our services, including charging session details, energy usage, station health and status, and transaction history.
Financial Information: For financial transactions, we collect billing details, transaction amounts, and payment method information. This data is used for billing, payment processing, and financial reporting.
Technical Data: We collect technical information about your device, including IP address, hardware model, operating system, and browser type, to ensure compatibility and improve our services.
Use of Information
Service Provision: To provide, maintain, and improve our services, including to facilitate charging sessions, provide customer support, and send technical notices and updates.
Data Analysis: To understand how our services are used, we analyze data on charging trends, station utilization, and financial transactions to enhance our offerings.
Communication: To communicate with you about your account, service updates, and promotional offers, subject to your opt-in preferences.
Data Sharing and Third-Party Engagement
Service Providers:
Purpose and Scope: We engage with third-party service providers to perform various functions on our behalf. These functions include payment processing, data analytics, marketing assistance, email dispatch, hosting services, and customer service interactions. Our engagement with these providers is governed by strict data protection agreements ensuring they only use the information provided to them for the purposes we specify and in alignment with this privacy policy.
Due Diligence: Prior to engaging any service provider, we conduct a thorough assessment of their data handling practices to ensure they maintain high standards of data protection and privacy.
Data Access and Use: Access to your personal information is strictly limited to what is necessary for these service providers to perform their tasks. We prohibit the use of your information for their own marketing purposes or any other purpose outside the scope of services they provide to EVOLV.
Compliance and Safety:
Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal processes. Our compliance includes cooperating with government and law enforcement officials and private parties to enforce and comply with the law.
Safety Measures: To ensure the safety and security of our users, our platform, and third parties, we may disclose information to prevent or take action against activities that are, or may be, in breach of our Terms of Service or the law, such as fraud, threats to personal safety, or technical security threats.
Business Transfers:
Mergers and Acquisitions: In the case of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding involving the transfer of the information maintained by EVOLV, we will request that the new entity handling your personal information adhere to this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.
Anonymized Data Sharing:
Aggregate Information: We may share aggregated, non-personally identifiable information with third parties for industry analysis, demographic profiling, marketing, and other business purposes. Any aggregated information shared in these contexts will not contain your personal identifiable information.
International Data Transfers:
Cross-Border Transfers: Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than those of your country.
Data Security
At EVOLV, we prioritize the security of your personal information and implement a comprehensive set of security measures designed to protect your data against unauthorized access, use, alteration, or destruction. Our security framework includes:
Encryption: We use industry-standard encryption technologies when transferring and receiving user data exchanged with our site to protect the confidentiality of personal information during transmission over the Internet.
Access Control: Access to personal information is strictly limited to personnel who require it to perform their job functions. We enforce a strict workplace policy regarding privacy and are committed to ensuring our employees are trained in the importance of protecting personal and sensitive information.
Security Audits and Monitoring: Regular security reviews are conducted by our team to ensure that our infrastructure and data processing practices continue to meet high standards of security. We employ continuous monitoring tools to detect and respond to potential threats in real-time.
Data Retention and Disposal: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as legally required, or as permitted by law. After this period, personal data is securely deleted or anonymized.
Incident Response Plan: Despite our efforts, no security system is completely impenetrable. In the event of a data breach, we have a robust incident response plan to quickly identify, contain, and mitigate the breach. Affected users will be notified in accordance with applicable legal requirements.
User Responsibility: You play a vital role in protecting your information. We encourage you to use strong passwords, keep your login credentials confidential, and log out of your account when using shared devices.
Third-Party Services: When we use third-party service providers, we require them to adhere to security standards that are comparable to ours. Agreements are in place to ensure they employ adequate security measures to protect the data they handle for us.
User Rights and Preferences
We empower our users with the following choices and controls over their personal information:
Accessing and Updating Account Information:
Self-Service: You have the right to access and update your account information at any time. This can be done by logging into your account settings where you can view, edit, or delete your personal information.
Assistance: If you encounter any difficulties or need further assistance with accessing or updating your information, please contact our support team at support@evolvcharging.com
Communication Preferences:
Promotional Communications: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in those communications. Opting out of promotional communications will not affect your receipt of important service-related notices.
Notification Settings: You may also adjust your notification preferences in your account settings to control the frequency and type of communications you receive from us.
Data Portability:
Download Your Data: Upon request, we can provide you with a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to move, copy, or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
Right to Erasure:
Deletion of Account: You have the right to request the deletion of your account and associated data. To initiate this process, please contact our support team. Please note that some information may be retained for legal or regulatory reasons.
Privacy Settings:
Control Over Data Sharing: Our platform provides settings that allow you to control the sharing of certain information. We encourage you to review your privacy settings and adjust them in line with your preferences.
Consent Withdrawal:
Revoking Consent: If you have given consent for a specific processing of your personal data, you have the right to withdraw your consent at any time. This can be done through your account settings or by contacting our support team.
Communications Preferences: You can opt out of receiving promotional communications from us by following the instructions in those messages.
Regulatory Compliance and User Safety
EVOLV is committed to upholding the highest standards of legal compliance and user safety in all aspects of our operations. Our approach includes:
Adherence to Laws and Regulations:
Global Compliance: We comply with applicable laws, regulations, legal processes, and governmental requests in all jurisdictions where we operate. This includes data protection laws such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States.
Legal Requests: In response to lawful requests from public authorities, including to meet national security or law enforcement requirements, we may disclose personal information. We carefully review each request to ensure it complies with applicable law and is limited in scope.
Protection of Rights and Safety:
User and Company Rights: We may disclose information to protect the rights, property, or safety of EVOLV, our users, or others. This includes enforcing our terms and conditions, protecting against fraudulent, malicious, abusive, unauthorized, or unlawful use of our services, and preventing harm to our users or the public.
Data Breach Response: In the unlikely event of a data breach, we will take swift action in accordance with our incident response plan, including notifying affected individuals and relevant authorities as required by law.
Transparency and Accountability:
Transparency Reports: We are committed to transparency about the data requests we receive from government agencies and law enforcement. Where allowed, we will publish transparency reports detailing the nature and volume of these requests.
Data Protection Officer (DPO): We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws and regulations. The DPO is responsible for monitoring our data protection strategies and ensuring our ongoing commitment to safeguarding user privacy.
Collaboration with Authorities:
Cooperative Engagement: We engage in constructive dialogue with government agencies, law enforcement, and regulatory bodies to promote privacy and security policies that benefit our users and the broader community.
User Empowerment:
Legal Rights: We inform our users about their legal rights concerning their data, including the right to access, correct, delete, or transfer their personal information and the right to object to certain processing activities.
Changes to This Privacy Policy
We may update this policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, providing you with additional notice.
Contact Us
For questions about this privacy policy or our privacy practices, please contact us at support@evolvcharging.com